12 April 2021 13:01 local time
Honest customer service is a key part of the Heath Electrical Services philosophy. Whether your first contact is by telephone, email, or in person, every enquiry or approach to Heath Electrical Services will be received with politeness and interest. From your initial enquiry, Heath Electrical Services will make an initial response as soon as possible within 24 Hours.
Before undertaking any installation, Heath Electrical Services will appoint a Project Manager who will be responsible for your site survey. Your Project Manager will discuss your requirements and advise you how your installation can be implemented. Heath Electrical Services will aim to complete your site survey within two days or at your earliest convenience.
Following a site survey if necessary, Heath Electrical Services will prepare a detailed written proposal for the required work. Your proposal will include a full description of the works, including the quantities and specifications of materials. Any special conditions or exclusions will be clearly identified. Your quotation or tender document will be sent by email.
All work carried out by Heath Electrical Services is fully guaranteed for a period of 24 months. As a professional, competent and accountable business, Heath Electrical Services is a member of the NICEIC (Approved Contractor).
To ensure your safety and that of your premises, all Heath Electrical Services staff will comply with health and safety legislation and site-specific requirements at all times. Heath Electrical Services provide ongoing health and safety training for all staff and engage the services of a specialist health and safety consultant. Heath Electrical Services has a full health and safety policy, procedures and task-based risk assessments. Site-specific method statements and risk assessments are prepared as required.
Heath Electrical Services takes complaints very seriously. The company works hard to protect and preserve its reputation, and any complaints will be fully investigated.
Heath Electrical Services welcomes your feedback. It is only with your help that we can continue to improve services to you, the client. You can contact Heath Electrical Services by email, telephone, mail, fax, or in person at our office.
However your complaint is made; Heath Electrical Services will record the information according to its complaints handling procedure. In the event of a complaint about damage or poor workmanship, you may be asked to provide photographic evidence if possible, or we may wish to return to inspect the works. All the information regarding your complaint will be recorded and will be used to implement corrective actions to prevent future issues.
One of the Heath Electrical Services management team will be responsible for investigating your complaint. He/she will gather the information and interview the relevant employees. Any previous complaints of a similar nature will be researched. All the findings will be recorded.
Once a thorough investigation has been carried out, we communicate the outcome to you and advise you of the proposed actions will be taken to address your complaint.
Heath Electrical Services monitors any complaints to ensure it learns from the experience. Where necessary, corrective actions will be implemented to prevent future problems.
Heath Electrical Services are committed to providing a quality service in a manner that ensures a safe and healthy workplace for our employees and minimises our potential impact of activities on the environment. We will operate in compliance with all relevant environmental legislation, and we will strive to use pollution prevention and environmental best practices in all we do.
All contractors working on behalf of the Company are required to adopt environmental standards fully consistent with those of the Company.
For more information about electrical or data cabling services, call us on 01908 787 864, email firstname.lastname@example.org or fill out our enquiry form.
Milton Keynes, UK